Terms & Conditions

Last updated: 8 September 2025

Agreement to Terms

These terms and conditions constitute a legally binding agreement made between you, whether personally or on behalf of an entity ("you") and Pilates By Ang Limited ("Company," "we," "us," or "our"), concerning your access to and use of the https://www.pilatesbyang.com website as well as any other media form, media channel, or platform connected thereto (collectively, the "Site"), and your participation in our Pilates classes and wellness services.

Company Details:

  • Legal Entity: Pilates By Ang Ltd
  • Company Registration: 16374144
  • VAT Number: GB491009109
  • Registered Office: 10 Bolt Court, 3rd Floor, London, EC4A 3DQ
  • Studio Address: Arch 81 Wood Ln, London W12 7RQ
  • Phone: +44 7538 693410

By accessing the Site, booking classes, or participating in our services, you agree to be bound by these terms and conditions. If you do not agree, please discontinue use of the Site and our services immediately.

We reserve the right to update these terms at any time. Updates will be noted by revising the "Last updated" date. Continued use of the Site or our services after changes indicates your acceptance.

The Site and our services are intended for users aged 18 and above.

Intellectual Property Rights

All content on the Site, including text, images, graphics, logos, videos, class sequences, training methodologies, and all underlying code and software, is the property of Pilates By Ang Limited or its licensors. This includes our proprietary Pilates class sequences, instructional methods, and training programs.

You may not reproduce, republish, upload, post, transmit, distribute, record, or share any material from the Site or class content without our written consent, except as expressly allowed under these terms.

You are granted a limited license to access and use the Site and its content for your personal, non-commercial use in connection with our Pilates classes and services.

User Representations

By using the Site and our services, you confirm that:

  • Any information you submit is true and accurate
  • You will maintain the accuracy of such information
  • You meet our age requirements (see Age Restrictions below)
  • You have completed or will complete our Physical Activity Readiness Questionnaire (PAR-Q)
  • You are physically able to participate in Pilates classes and have disclosed all relevant medical conditions
  • You will not use the Site for any unlawful or prohibited activity
  • You will not attempt to gain unauthorised access to any part of the Site
  • You will comply with our studio rules and code of conduct

Age Restrictions

Minimum Age Requirements:

  • 18 years and older: May participate in all classes with full booking privileges
  • 16-17 years: May participate with written parental/guardian consent and must be accompanied by a parent/guardian for the first class
  • Under 16 years: Not permitted to participate in regular classes for safety and insurance reasons

Age verification may be required upon request. Participants under 18 must have a parent or guardian sign all waivers and consent forms on their behalf.

Physical Activity Readiness Questionnaire (PAR-Q)

All new clients must complete a Physical Activity Readiness Questionnaire before their first class. This helps us ensure your safety and provide appropriate instruction.

PAR-Q Requirements:

  • Must be completed honestly and thoroughly before first class attendance
  • Must be updated annually or when health status changes
  • Medical clearance may be required if certain conditions are disclosed
  • Failure to disclose relevant health information may result in class suspension

If you answer "yes" to any PAR-Q questions, you may need to obtain medical clearance from your healthcare provider before participating in classes.

See our Privacy Policy for how we process health information (special-category data) and your choices.

Membership and Class Bookings

To book classes, you must create an account with accurate and complete information. You are responsible for maintaining the confidentiality of your account credentials.

Bookings via third-party platform (Mindbody).

You purchase classes and memberships from Pilates By Ang Ltd. We use Mindbody to provide online scheduling and payment processing (via Stripe). Your use of Mindbody's app/site is governed byMindbody's Consumer Agreement and Privacy Policy (see links below). Your contract for classes and memberships remains with Pilates By Ang Ltd. If a platform error prevents booking or cancellation, email contact@pilatesbyang.com and we'll assist.

Reference: Mindbody Consumer Agreement (accessed 4 Sept 2025).

Class Booking Policy

  • Classes must be booked in advance through our Mindbody system or at the studio
  • Payment is required at the time of booking unless you have an active package or membership
  • You must arrive at least 10 minutes before class start time for equipment setup
  • Late Arrival Policy: Arrivals more than 5 minutes after start time will not be admitted for safety and disruption reasons
  • Class sizes are limited for safety and personalized attention
  • We reserve the right to cancel classes due to insufficient enrollment or instructor availability

Purchase-Specific Terms

Purchase-specific terms shown at checkout. Exact windows, fees, expiry dates, and any pack or membership rules are shown on the Mindbody checkout page and/or in your booking confirmation. Those termsprevail for that purchase. Where the checkout or confirmation does not specify otherwise, refunds are not offered except as required by law.

Cancellations and Refunds

The cancellation/refund window shown at checkout (and in your confirmation) applies to that booking. Because our classes are services related to leisure activities on a specific date/period, the usual 14-day cooling-off right does not apply (Consumer Contracts Regulations 2013, reg 28(1)(h)). This does not affect any statutory rights you may have.

Reference: CCR 2013 r.28(1)(h) (accessed 4 Sept 2025).

Fees and Payment

Our classes and services are available through various pricing options including single sessions, class packages, and monthly memberships. We accept payment via Stripe through our Mindbody platform.

You agree to provide accurate and up-to-date payment information. All payments are processed securely via third-party providers. We do not store or handle card information directly.

Pricing and charges.

Prices are shown in GBP at checkout. Prices may change; any change will be shown before you complete a purchase. Where a membership or package includes renewal, the renewal terms are displayed at checkoutbefore you buy.

Health and Safety Requirements

Participation in Pilates classes involves physical activity and carries inherent risks. By participating, you acknowledge that:

  • You are in good physical condition and able to participate in physical exercise
  • You have disclosed all relevant medical conditions, injuries, or physical limitations
  • You understand that Pilates classes may be physically demanding
  • You will inform instructors of any injuries, discomfort, or physical limitations before and during classes
  • You will follow all instructor guidance and safety instructions
  • You will not exceed your physical capabilities and will stop if you experience pain or discomfort
  • You participate at your own risk and assume full responsibility for any injuries that may occur

Medical Disclaimer: Our services are not a substitute for professional medical advice, diagnosis, or treatment. You should consult your healthcare provider before beginning any exercise program.

Services Description

Pilates By Ang is a premium Reformer Pilates studio located in White City, London. We offer:

  • Group Reformer Pilates classes
  • Private and semi-private sessions
  • Beginner and advanced programs
  • Specialized workshops and events
  • Online booking and account management through Mindbody
  • Wellness and fitness guidance

All services are subject to availability and may be modified or discontinued at our discretion with reasonable notice.

Studio Rules and Code of Conduct

To maintain a safe, welcoming environment for all members, you agree to:

Physical Studio Guidelines:

  • Wear appropriate, form-fitting athletic attire and grip socks
  • Arrive clean and maintain good personal hygiene
  • Bring water and a towel for personal use
  • Follow equipment setup and cleaning protocols
  • Respect equipment and report any damage immediately

Behavioral Expectations:

  • Treat instructors, staff, and other members with respect and courtesy
  • Keep mobile phones on silent mode and avoid use during classes
  • Refrain from disruptive behavior, inappropriate language, or harassment
  • Maintain focus and avoid excessive talking during classes
  • Follow instructor guidance and respect their expertise

Photography and Recording

  • Photography and video recording are prohibited in the studio without explicit written permission
  • Social media posts from the studio must respect other members' privacy
  • We may occasionally take promotional photos with advance notice and consent options

We reserve the right to terminate memberships or refuse service for violations of studio rules or inappropriate conduct.

Prohibited Activities

You agree not to:

  • Resell, transfer, or share class packages or memberships with others
  • Use automated tools to book classes or access our systems
  • Circumvent our booking system or payment processes
  • Engage in any form of harassment, discrimination, or inappropriate behavior
  • Bring unauthorized guests into the studio
  • Use studio facilities for purposes other than attending booked classes
  • Violate any health and safety protocols
  • Attempt to poach or solicit our instructors for private services outside our studio
  • Share or distribute our proprietary class content or methods

Third-Party Services and Links

Our services integrate with third-party platforms including:

  • Mindbody (class booking and account management)
  • Stripe (payment processing)
  • Social media platforms
  • Other wellness and fitness partners

We are not responsible for the content, privacy policies, or practices of third-party websites or services. We recommend reviewing their terms and privacy policies.

For convenience: Mindbody Consumer Agreement (accessed 4 Sept 2025) and Mindbody Privacy Policy (accessed 4 Sept 2025).

Limitation of Liability

Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any liability that cannot be limited or excluded by law.

Reference: Unfair Contract Terms Act 1977, s.2 (accessed 4 Sept 2025).

To the maximum extent permitted by law, Pilates By Ang Limited shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from:

  • Your use of our services or facilities
  • Any injuries sustained during classes or while using our equipment
  • Interruption of services due to equipment failure, facility issues, or other circumstances
  • Loss of data or account information
  • Any third-party actions or services
  • Equipment damage caused by misuse or failure to follow instructions

Our total liability for any claims shall not exceed the amount you have paid for services in the 12 months preceding the claim.

Insurance Coverage

Pilates By Ang Limited maintains comprehensive insurance coverage including:

  • Professional Indemnity Insurance: Covers professional advice and instruction
  • Public Liability Insurance: Up to £5 million coverage for third-party injuries and property damage
  • Equipment Coverage: Protection for studio equipment and facilities

Equipment Damage Liability: Clients are responsible for damage to equipment caused by:

  • Misuse or failure to follow instructor guidance
  • Negligent handling or deliberate damage
  • Use of equipment without proper authorization

Repair or replacement costs may be charged to the responsible party. Equipment damage should be reported immediately to studio staff.

Indemnification

You agree to indemnify and hold harmless Pilates By Ang Limited, its owners, employees, instructors, and affiliates from any claims, losses, damages, liabilities, or expenses (including legal fees) arising from:

  • Your breach of these terms and conditions
  • Your use of our services or facilities
  • Your violation of any law or third-party rights
  • Any injuries or damages you cause to others

Assumption of Risk and Waiver

By participating in our Pilates classes and services, you acknowledge and assume all risks associated with physical exercise, including but not limited to:

  • Risk of injury from physical exertion or equipment use
  • Risk of injury from your own actions or those of other participants
  • Risk of aggravation of pre-existing conditions
  • Risk of equipment failure or malfunction

You voluntarily assume these risks and waive any claims against us for injuries that may occur, except where such waiver is prohibited by law.

Data Protection and Privacy

Your personal information is collected and processed in accordance with our Privacy Policy, which forms part of these terms. By using our services, you consent to the collection and use of your information as described in our Privacy Policy.

We may process your health information solely for the purpose of providing safe, appropriate Pilates instruction and ensuring your wellbeing during classes.

Suspension and Termination

We reserve the right to suspend or terminate your access to our services at any time for:

  • Violation of these terms and conditions or studio policies
  • Behavior that endangers or disrupts other members, staff, or instructors
  • Non-payment of fees or charges
  • Fraudulent or illegal activity
  • Breach of health and safety requirements

Upon termination:

  • You remain liable for all charges incurred prior to termination
  • We may, at our discretion, provide pro-rata refunds for unused portions of packages or memberships
  • You must return any studio property and cease use of our facilities
  • Certain provisions of these terms will survive termination

Force Majeure

We shall not be liable for any failure or delay in performance under these terms due to circumstances beyond our reasonable control, including but not limited to:

  • Natural disasters, pandemics, or public health emergencies
  • Government regulations, lockdowns, or restrictions
  • Equipment failure or facility damage beyond normal wear
  • Utility interruptions or infrastructure failures
  • Labor disputes or supply chain disruptions

In such cases, we will make reasonable efforts to provide alternative services, rescheduling options, or appropriate compensation.

Governing Law and Disputes

These terms and conditions shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these terms or our services shall be subject to the exclusive jurisdiction of the courts of England and Wales.

We encourage resolution of disputes through direct communication with our management team before pursuing legal action.

Entire Agreement and Severability

These terms and conditions, together with our Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and Pilates By Ang Limited regarding our services.

If any provision of these terms is found to be unenforceable or invalid, the remaining provisions shall continue in full force and effect.

Conflicts

If these Terms ever conflict with purchase-specific terms shown at Mindbody checkout or in your confirmation, those purchase-specific terms prevail for that purchase.

Changes to Terms

We reserve the right to modify these terms and conditions at any time. Material changes will be communicated to you via:

  • Email notification to your registered address
  • Notice posted on our website and in the studio
  • Direct communication for significant changes affecting your membership

Your continued use of our services after changes become effective constitutes acceptance of the updated terms.

Contact Information

For any questions, concerns, or disputes regarding these terms and conditions, please contact us:

  • Email: contact@pilatesbyang.com
  • Phone: +44 7538 693410
  • Company: Pilates By Ang Ltd
  • Registered Address: 10 Bolt Court, 3rd Floor, London, EC4A 3DQ
  • Studio Address: Arch 81 Wood Ln, London W12 7RQ
  • Company Registration: 16374144
  • VAT Number: GB491009109

We will respond to your inquiries as promptly as possible during our normal business hours.

Acknowledgment

By using our services, you acknowledge that you have read, understood, and agree to be bound by these terms and conditions. You confirm that you are legally able to enter into this agreement and that you have the authority to bind any entity on whose behalf you are acting.

Last updated: 4 September 2025

Related Policies: Please also review our Privacy Policy and Cookie Policy for complete information about our practices.